Privacy Policy

How to Buy on Bukportal platform

This Privacy Policy applies to personal and other information that may be collected when you interact with the BUKPORTAL, and its affiliates. Protecting the privacy and security of your personal information is a priority at BUKPORTAL, and we believe that a single, comprehensive privacy policy that is straightforward and clear is in the best interests of our customers and our business.

By interacting with BUKPORTAL in the manner described in this Privacy Policy at any time, you are accepting the practices described in this Privacy Policy and you consent to the application of this Privacy Policy to the collection, storage, use and disclosure of all your personal and other information as described.

These current privacy policies and the privacy practices described herein apply to personal information previously collected from you already by BUKPORTAL, as well as personal information that we may collect from you in the future.

BUKPORTAL reserves the right to modify or amend this Privacy Policy at any time, but you can be assured that, should it be necessary to do so, we will always do so in accordance with the BUKPORTAL Privacy Principles of Respect, Security and Integrity. You will be notified of any material changes to this Privacy Policy which are less protective of customer information prior to such changes becoming effective. We may notify you of these changes by email reminders, by notice on this site, or by other acceptable means. We encourage you to periodically review this page for the latest information on our privacy practices.

Below you will find answers to the following frequently asked questions about how we collect, use and share your personal information:

1. What is the personal information that we collect?
2. Why do we collect personal information?
3. How do we collect your personal information?
4. How do we use personal information?
5. With whom do we share personal information?
6. How do we secure personal information?
7. How do we respect your choices about your personal information?
8. Whom do I contact if I have questions or concerns?
9. What other information about BUKPORTAL’s Privacy Policy would I want to know?

1. What is the personal information that we collect?
Depending on how you choose to interact with the BUKPORTAL, we may collect personal
information from you, for example your name, e-mail address, billing address, shipping address, phone number, credit card or bank account information, date of birth and other persistent identifiers that can be used to personally identify you. We may collect other personal information regarding your interaction with BUKPORTAL Website and Apps, including usage information, the items that you browse, purchase, download, read, watch and otherwise access, and your geographic location.

2. Why do we collect personal information?
We collect your personal information in an effort to provide you with a superior customer experience and, as necessary, to administer our business. It allows us to provide you with easy access to our products and services, with a particular focus on the items and programs that may be of most interest to you. Your personal information also allows us to communicate with you about special offers, promotions, and other marketing programs and news that may be of interest to you. You always have the opportunity to unsubscribe from promotional emails by following the instructions included in each marketing email or by changing your preferences in your account. You may unsubscribe from mobile notifications by changing your settings in the Apps.

3. How do we collect your personal information?
(a) Information that you provide to us As a general matter, you can browse in the BUKPORTAL website without submitting your personal information to us, although we may receive and collect certain personal information automatically, as outlined in Section 3
(b) of this Privacy Policy, including site analytics regarding our websites, information your Internet browser automatically sends when you visit our websites, and information collected by cookies. However, there are a number of circumstances in which you may need to provide us with your personal information. The most common of these circumstances include:

• Making a purchase or placing an order
• Creating a vendor account
• Contacting customer service
• Interacting with social networking sites
• Entering a contest
• Publishing through INNOVA PUBLISHING HOUSE
• Signing up for promotional communications
For your convenience, we have provided a summary description of each of these circumstances below.

Making a purchase or placing an order
When you make a purchase, or place an order in our stores, place an order online or
purchase, download, stream digital books, periodicals, movies and other digital content (“Digital Content”), you may need to submit personal information to us.

Contacting Customer Service
When you contact customer service, we may ask you to provide, or confirm, personal information so that we can better serve you.

Entering a contest
If you enter a contest we offer, we may ask you to provide personal information so that we can consider your entry and, if you win, so that you may redeem your prize.
Interacting with social networking sites
Our Apps may provide you with the ability to enter (directly, or by authorizing us to download the information from a third party such as a social networking site or application) personal information such as contacts or lists of friends. These or related applications may also allow you to provide information directly to social networking sites including information about your purchases, physical location, or comments.

Publishing through INNOVA PUBLISHING HOUSE
If you elect to publish your content via INNOVA PUBLISHING HOUSE, we may ask you to provide your information so that we can direct some payments to you.

If you sign up to receive promotional communications or notifications from us, we may ask you to provide personal information so that we can provide these to you.

(b) Information automatically collected
There are circumstances in which we automatically receive and collect information from you. The most common sources of this information include:
• Web server logs
• Cookies
• Pixel tags or clear GIFs
• Third party web analytics services
• Targeted advertising
• Your Apps you use
• Geolocation, including general and precise location information
• Wireless networks operated by BUKPORTALin retail stores
• Social networking sites
• Business partners, contractors, and other third parties

4. How do we use personal information?
BUKPORTAL uses your personal information to provide you with a superior customer experience and, as necessary, to administer our businesses. For example, we use your personal information to:
• Provide you with products, services and information
• Administer our programs;
• Provide customer service in stores, by telephone and online;
• Conduct research and perform analysis in order to measure, maintain, protect, develop and improve our products and services;
• Administer contests, promotions or surveys and provide appropriate notifications;
• Communicate with you about special offers, events, or new products or services that may be of interest to you;
• Customize and enhance the BUKPORTAL Websites and advertising;
• Make communications necessary to notify you regarding security, privacy, and administrative issues; and
• Manage our business.

5. With whom do we share personal information?
Protecting the privacy and security of your personal information is a priority at BUKPORTAL. BUKPORTAL DOES NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES.

Please note that your data may be transferred to or shared with a third party as part of a sale, merger, or acquisition of the promoters of BUKPORTAL or one of its affiliates (see “Sales, Mergers, and Acquisitions” below).

BUKPORTAL shares your personal information with:

• Partners. We provide personal information to our partners that provide product and service offerings or technologies that we think may be of interest to you. Our partnerships may also result in products and services that allow you to publish Digital Content that may be shared with our partners. We may offer you the opportunity to opt-in to receive information from our partners, which may result in your personal information being shared with our partners. The use of your information by our partners and their vendors and contractors will be subject to the privacy policies of our vendors once such information is transferred.

• Service providers, sub-contractors and agents who perform services on our behalf. We provide personal information to third party service providers, sub-contractors, and agents that work under contract on our behalf to provide certain services. These third parties do not have the right to use personal information we provide to them in any way that is not authorized by BUKPORTAL. They are contractually obligated to use such information only as necessary to assist us and to maintain the confidentiality and security of such information.

• Third party providers of products and services. These are third parties that provide products and services you may purchase or request from or through us. These third parties do not have the right to use personal information we provide to them in any way that is not authorized by BUKPORTAL. They are contractually obligated to use such information only as necessary to assist us and to maintain the confidentiality and security of such information.

• Law enforcement officials and as required by law. BUKPORTAL may release personal information to third parties when we determine, in our judgment, that it is necessary to (a) comply with the law, regulation, legal process, or enforceable governmental request; (b) enforce or apply the terms of any of our policies or user agreements; or (c) protect the rights, property or safety of BUKPORTAL, our employees, our customers, users, or others.

• Co-branded offerings. In some instances, we may offer a service or feature that is co-branded by BUKPORTAL and a third-party company. If you provide information in connection with such co-branded service or feature, that information may be shared between BUKPORTAL and the third party. Although BUKPORTAL’s treatment of the information is governed by this policy, the third party’s treatment of your information will be subject to the third party’s privacy policy

• Other websites operated by Barnes & Noble. In some instances, we may operate a BUKPORTAL Website on behalf of a third party. If you provide information in connection with a BUKPORTAL Website operated by BUKPORTAL on behalf of a third party, that information may be shared between BUKPORTAL and the third party. Although BUKPORTAL’s treatment of the information is governed by this policy, the third party’s treatment of your information will be subject to the third party’s privacy policy.

• Sales, mergers, and acquisitions. If BUKPORTAL becomes involved in a merger, acquisition, restructuring, reorganization, or any form of sale or other disposition of some or all of its assets, personal information and your transaction history may be provided to the entities and advisors involved subject to a confidentiality agreement, and we will provide notice to you at your email address on file before any personal information is finally transferred and becomes subject to a different privacy policy. Such a transaction may involve us
(i) retaining the right to continue to use transferred personal information in addition to the right of the transferee to use such information, and
(ii) engaging in additional transfers of personal information (including new personal information) with the transferee from time to time following such a transaction.

• Certain Digital Content providers. We may need to forward your name, email address, IP address, and shipping or billing address to certain content providers in connection with your order. The content providers may share this information with the applicable publisher and circulation auditors, and may use this information to fulfill your order and for other purposes. In these cases, the terms of the privacy policy of the publishers whose content you have purchased or downloaded will apply to you. If you do not wish to receive marketing communications from these publishers, you must contact the publisher directly.

7. How do we respect your choices about your personal information?
You may choose to opt out from receiving marketing and promotional communications from BUKPORTAL at any time by following the instructions below.

• For BUKPORTAL Vendors: At any time, a customer may choose to opt-out of the receipt of any promotional communications by clicking on the opt-out link provided at the bottom of each email and following the instructions, or by emailing our Customer Service Department by clicking here.

• For BUKPORTAL customers: Any account holder can opt-out of the receipt of any promotional communications. If you do not have a BUKPORTAL account, you may opt out of the receipt of such communications by selecting the link at the bottom of any promotional email communication and following the instructions. Even if you opt-out of receiving promotional communications, you may continue to receive emails and notifications relating to order confirmations, back order notifications, membership information, and/or other business-related communications.

Analytics & Targeted Advertising
You may choose to opt out of collection of automatically collected information, including cookies, Adobe Analytics, Google Analytics and targeted advertising, by using the functionality in your browser to reject cookies.

Online Community Users
BUKPORTAL provides you with the ability to access, correct, change or request deletion of the personal information in your community profile(s) at any time by following the instructions below. We will respond to all access requests within 30 days. However, you cannot currently change your profile name although you may re-register and choose a new name.

Please be advised that BUKPORTAL may archive information it collects on its community and visitors. Additionally, by participating in the BUKPORTAL online interactive community, including but not limited to, the submission of customer reviews, participation in BUKPORTAL’s other various interactive offerings, you agree to receive communications from BUKPORTAL, other users, and moderators related to the provision of these services.
You may access, correct or change the personal information in your community profile(s) at any time.

8. Whom do I contact if I have questions or concerns?
If you have any questions about this Privacy Policy, please contact us at privacy@thebukportal. com or call customer service at +233261520808

9. What other information about BUKPORTAL’s Privacy Policy would I want to know?

Policies for Minors, including children under the age of 13

BUKPORTAL is committed to complying with all applicable laws and regulations regarding the collection, storage and use of personal information of Minors under the age of 13. Except as noted below : (i) our products and services are marketed for and directed towards purchase by adults or with the consent of adults; (ii) Individuals under the age of 16 (“Minors”) are not permitted to use BUKPORTAL Websites or Apps without the super vision of a parent or legal guardian; (iii) we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on the BUKPORTAL Websites; and (iv) should we learn that someone under the age of 13 has provided any personal information to or on any of the BUKPORTAL Websites, we will remove that information as soon as possible.

If we direct certain Devices features or Apps to Minors who may be under the age of 13, we require the parent or legal guardian to provide verifiable consent to such Minor’s use of our products and services and our collection of personal information in connection with such use.

If you are a parent or guardian who believes that your Minor under the age of 13 has submitted personal information or other information to us without your consent, please contact privacy@thebukportal.com. Once we verify that you are the parent or legal guardian, at your request, we will promptly provide to you, information regarding what, if any, personal information we have collected about your child and how it has been used or shared. We will, at your request, remove personal information about your child from its database and instruct our affiliates and third party partners to do the same.

If you are a Minor under the age of 16, you may request and obtain removal of certain content or information posted on BUKPORTAL Websites and Apps by sending an email to privacy@thebukportal.com with “Privacy Rights for Minors” in the subject line. Please be advised that our removal of your post(s) does not ensure complete or comprehensive removal of the content or information you have posted on BUKPORTAL Websites or Apps.

Data retention policy
We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Accessing your information
You have the right to ask us not to use your personal information for direct marketing purposes. You also have the right to request a copy of the personal information that we hold about you and to have any inaccuracies rectified. Please note that, as permitted by law, we may charge a nominal fee for information requests and may require you to prove your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files. Please address written requests and questions about this to privacy@thebukportal.com. We will respond to all access requests within 30 days.

Do Not Track Disclosure
Certain web browsers may provide an option by which you may ask your browser to inform websites you visit that you do not wish your activities to be tracked by cookies or other persistent identifiers, commonly called “Do Not Track Signals”. Although BUKPORTAL Websites are currently unable to respond to Do Not Track Signals, you may opt out of tracking activities by following the instructions in this Privacy Policy to opt out of web analytics and behavioural advertising

Important information about third party devices, ISPs, websites and applications
This Privacy Policy applies solely to information collected by the BUKPORTAL. Whenever you click on links and banners on any BUKPORTAL Website that take you to a third-party website or you use, download or install third party software applications onto your Device, your use of those third-party websites and/or software will be subject to the third party’s privacy policies, not BUKPORTAL’s. Additionally, please note that when using BUKPORTAL Websites or Apps, third party mobile device manufacturers and internet service providers (ISPs) may collect personal information about you and your use of such third-party products and services will be subject to the third party’s privacy policies. In addition, our website includes links to other websites whose privacy practices may differ from those of BUKPORTAL. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Information collected from visitors from outside the United States
If you are visiting BUKPORTAL Website from outside Ghana and provide us with personal information, please note that your personal information will be transferred, stored and processed within Ghana. Additionally, BUKPORTAL may transfer your personal information to other countries, for example because a server or third party service provider is located there. The data protection and privacy laws of other countries, including Ghana, may not afford you the same level of protection as those in your own country. BUKPORTAL will take appropriate steps to protect your information. By doing business or interacting with BUKPORTAL, you are consenting to the transfer, storage, and processing of your personal information to and within facilities located in Ghana and other facility locations selected by BUKPORTAL.

Terms of Use
Any dispute between you and us regarding the privacy of your personal information is subject to this Privacy Policy and the terms of use or terms of service applicable to our product or service you use, including limitation on damages, resolution of disputes, and application of the laws of Ghana.

Contact Information
BukPortal Corporate Office Address:
2nd Floor, North Tema House
Redemption Valley
Community 9, Tema
Ghana

Postal Address
P.O. Box BT 443, Tema
Tel: +233548354940 or +233261520808